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CRERISE · TERMS
Simple terms designed to keep the project clear for both the creator and CRERISE.
For Basic, Advanced and Permanent Membership, a ₹999 advance payment books your project. After verified payment, our team contacts you to understand your requirements, agree the scope and obtain your authorisation before starting work. The ₹999 is adjusted against the final agreed project price and is not an additional fee.
Your ₹999 advance is fully refundable if you decide not to proceed before approving the project scope and authorising work. Refunds are processed within 7–12 working days of your request. Initial onboarding conversations do not remove this refund eligibility. This full-refund promise applies before you approve the scope and authorise work; it does not promise a full refund after that point. To request a refund, contact CRERISE through the details on our Contact page and provide your booking and payment reference. The 7–12 working days is the refund processing period, not a deadline for requesting cancellation.
CRERISE aims to deliver the agreed project within 7 days, subject to the customer providing all required website information, content, images, business details and other requested materials in a timely manner.
Customers are responsible for having the necessary rights or permissions to use the photos, logos, text, testimonials, videos and other materials they provide to CRERISE.
Domain fees, paid apps, payment gateways, WhatsApp/API services and other third-party or recurring charges are separate unless they are explicitly included in the written project scope.
Where online checkout is used, payment is verified through the configured payment system. A payment screenshot alone is not treated as verified payment.
The 7-day delivery target depends on the customer providing the information, content, materials and other details CRERISE needs to complete the agreed work. Delays in receiving those items may extend the delivery timeline.
These terms should be read together with the agreed written project scope, including anything specifically included or excluded for that project.
DOMAIN & POST-DELIVERY SUPPORT
CRERISE bears the domain registration charge for the first year for the domain associated with the agreed CRERISE project. Domain renewal charges from Year 2 onward are borne by the customer. Any premium, already-owned, specially priced, or otherwise exceptional domain requirement may require separate written agreement.
CRERISE provides 30 days of post-delivery support for the agreed delivered project scope at no additional charge. This support period begins from project delivery/handover.
After the free-support period, support is charged at ₹200 per support ticket. A support ticket means assistance or a fix relating to the functionality or scope originally delivered by CRERISE.
Enhancements are charged at ₹500 per enhancement. An enhancement means a requested change or addition beyond the originally delivered scope. Larger changes, third-party costs, or work materially beyond a standard enhancement may require a separate scope and written price confirmation before work begins.
CUSTOM INQUIRY + AUTOMATION PRODUCT
The ₹2,999 price for the Customized Inquiry Form + WhatsApp + Email Automation is a development charge for the agreed CRERISE implementation only. It does not include WhatsApp API charges, email-provider charges, messaging fees, third-party subscriptions, platform fees, usage charges, recurring charges, or other external service costs. Any such charges required to operate the automation are borne by the customer and may vary according to the provider and actual usage.
PERMANENT MEMBERSHIP TERMS
Permanent Membership covers CRERISE standard products included in the membership and ongoing support for the delivered CRERISE setup. Third-party/API usage, subscriptions, payment-gateway fees, messaging charges, external recurring costs and domain renewal after any included period are customer-borne. Standard enhancements remain ₹500 each. Major redesigns, new custom systems, materially expanded scope, and specifically excluded future products may require separate scope and pricing. Only ₹999 advance is required to begin; the remaining agreed balance is payable after scope/design approval.